The availability of the customer and technical support that a shared hosting company offers can tell you a lot about the services which they offer as well. In case you can use just e-mails or tickets, you have most probably come across a reseller not the actual web hosting provider. If this is the case, you will have to wait for a few days so as to get a problem resolved since the reseller may not be checking their communication regularly or they may need to get in touch with the true hosting company for extra help. When the provider offers various options for communication with quick response time which are available at any time, they're most likely the top provider, not only a reseller. Therefore you'll benefit from well-timed assistance and top-notch support since they will have instant access to the servers where your account will be created. No matter what the issue - sales or technical, it's generally much better to contact your hosting company directly using your favourite method of communication.
24/7 Customer Support in Shared Hosting
We provide 24/7 customer, billing and technical support for our shared hosting services. Even if you are not our client yet and you have some questions, we can assist you right away and give you the needed info, in order to give you a choice to make the very best decision when you buy a new hosting account. We're available at any time, including weekends and holidays, and we supply various means of communication to contact us - phone, live chat, emails and support tickets. For your benefit, we have a couple of phone numbers around the world, therefore you're able to call the one that is closer to you. The max response time for your emails and your tickets is one hour. The actual response time is no more than 15-20 minutes, which means that you can forget all about waiting for a few days to receive assistance for any task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated services that we offer come with 24/7 customer and tech support, so regardless of what problem you experience, you'll be able to get in touch with us and we'll give you a hand quickly. Our guaranteed response time for each email or support ticket that you open from your Hepsia website hosting Control Panel is 1 hour; typically the response time hardly ever exceeds twenty minutes. We also offer telephone support with a couple of local numbers around the world as well as a live chat, so that you're able to contact us and get additional information about our solutions even if you do not have an account yet. We're able to help you with any question or an issue you have - payment methods, package features, e-mail configuration, website hosting account settings, and many others. If you use our services, you will never have an issue where you should wait for a couple of days to get a problem resolved like you will need to do with lots of other companies.
24/7 Customer Support in VPS Hosting
In case you've got a Virtual Private Server from our company, you'll be able to get in touch with us 24/7 for any kind of server-related issue or forany problems or questions with regard to the pre-installed software the server is equipped with. If you have not obtained your virtual private server plan yet, you will be able to learn a lot more about our services by giving us a telephone call or by employing the live chat service. For more tech problems, you are able to send an e-mail message or open a trouble ticket through your billing Control Panel and you'll get assistance within no more than 1 hour regardless of the time of the day, even on weekends and holidays. The typical reply time in most cases does not extend past half an hour. In case you're looking for assistance for third-party software, you'll be able to reap the benefits of the Managed Services upgrade which you can add to each VPS plan and our administrators can help you with any installation or troubleshooting problem you have encountered.
24/7 Customer Support in Dedicated Web Hosting
All dedicated server plans that we provide include 24/7 support via numerous means of communication and with a 1-hour max response time guarantee. If you want to find out more about the packages or you have some billing or general questions, you can phone one of the local numbers we have around the world or you can use our live chat service and speak to a live agent. For entirely tech problems which need some help from a technical support person or an administrator, you can open a ticket from your billing Control Panel or you could send an email, because all these channels are more appropriate to track a certain matter. The answer time for them rarely is more than 30 mins, which means that you can forget about waiting for a full day in order to get support. Our support service is available for all of the server-related issues, including the pre-installed software. In the event that you'd like to receive assistance for third-party apps, you can consider adding the Managed Services upgrade that we provide with all the packages.