There are a handful of ways to contact the web hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you opt for is a support ticket system. It is the least complicated medium of communication for a number of reasons. In the event that no help desk support staff member is free at the moment and they are all engaged, a telephone call may not be replied to, but a ticket will invariably hit home. Moreover, you can copy ‘n’ paste large pieces of info without the need to worry about spelling mistakes, and in case a given problem needs more time to be fixed or a number of replies need to be exchanged, all the information will be in one place, so each party can always see the comments left by the other one. The downside of using tickets to contact your web hosting provider is that they’re often separate from the hosting platform, which means that if you have to provide information or to follow directions, you’ll have to use at least 2 different accounts and this number may increase if you want to administer a couple of domains. Furthermore, a lot of hosting providers reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst awaiting a response.
