There are a handful of ways to contact the web hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you opt for is a support ticket system. It is the least complicated medium of communication for a number of reasons. In the event that no help desk support staff member is free at the moment and they are all engaged, a telephone call may not be replied to, but a ticket will invariably hit home. Moreover, you can copy ‘n’ paste large pieces of info without the need to worry about spelling mistakes, and in case a given problem needs more time to be fixed or a number of replies need to be exchanged, all the information will be in one place, so each party can always see the comments left by the other one. The downside of using tickets to contact your web hosting provider is that they’re often separate from the hosting platform, which means that if you have to provide information or to follow directions, you’ll have to use at least 2 different accounts and this number may increase if you want to administer a couple of domains. Furthermore, a lot of hosting providers reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst awaiting a response.
Integrated Ticketing System in Shared Hosting
With a shared hosting from us, you will never have to leave your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire online presence. You can easily access any support ticket whilst you’re browsing your files or updating different account settings. The ticketing system is being closely monitored 24-7 by our tech support team members and the ticket response time is no more than 1 hour, but it seldom takes more than 20 minutes to obtain assistance. In stark contrast to some web hosting companies, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you want and ask for information in relation to any technical or billing problem. Also, you can read a selection of articles, which will help you handle the most commonly encountered obstacles yourself.
Integrated Ticketing System in Semi-dedicated Hosting
If you’ve opened a semi-dedicated server account with our company and you’d like to contact our customer service team members, you’ll be able to submit a support ticket directly from your Hepsia hosting Control Panel instead of going through a completely different client support platform like you will need to do with the majority of web hosting companies on the market. Our integrated ticketing system will enable you to post a new ticket without effort and to look through older tickets using a smart search box. Moreover, you’ll be able to check the relevant knowledgebase articles that our system will present to you depending on the problem category that you pick for your new ticket. You can do all these procedures without signing out of your Control Panel at any time, which implies that if you encounter any challenge or have a query, you can touch base with our technicians and solve the particular problem in no more than 60 minutes using a single platform.