If your website hosting service provider provides live chat support, you're able to talk to an agent in real-time and learn useful info or get an issue resolved timely. The basic advantage of using chat as an alternative to calling to talk with a live person is that you'll need only a computer with Internet connection, which means that you won't pay any rates when you are in a different country or state. What's more, it will be a lot quicker to copy and paste info for instance domains, usernames or error messages in other words details which are sometimes hard to share with the other party over the phone. The live chat is also a quicker solution to contact your website hosting company's support team compared to using a ticketing system. Last, but not least, in case some problem requires a bit more time to be dealt with, you're able to do something else entirely while you wait for assistance on the live chat, so that you will not waste time - something that's not possible in case you are on the phone.
Live Chat Support in Shared Hosting
As a part of the support services that we provide for our shared hosting services, you will find live chat support which is online each and every day, even on holidays. You're able to contact us regardless of whether you already have an account or not, since we will support you with almost anything, ranging from giving you basic information about our services if you are not a customer yet and you are thinking about ordering one of our plans, to assisting you with installing an email account in an email client. Some problems are more technical and time-consuming, which means that you will need to use the ticketing system which is integrated in our Hepsia web hosting Control Panel, but we can save you time and help you in real time on the live chat for quite a few things.
Live Chat Support in Semi-dedicated Hosting
We provide a live chat service that is available to all of our prospective and present clients. If you're looking for a new hosting account, you can chat in real time to one of our representatives and get more information about our Linux semi-dedicated services so that you can pick the perfect plan for your websites. If you already have an account with us, we will be able to assist you timely with billing, general and 1st level technicalissues. Although in certain cases you'll need to open a ticket because there're issues that cannot be resolved on the live chat, we'll be able to help you with lots of standard tasks, for instance installing an e-mail account in an email client or redirecting one domain name to another one. Thus, you will benefit from quick assistance and you will save plenty of time.