If your website hosting service provider provides live chat support, you're able to talk to an agent in real-time and learn useful info or get an issue resolved timely. The basic advantage of using chat as an alternative to calling to talk with a live person is that you'll need only a computer with Internet connection, which means that you won't pay any rates when you are in a different country or state. What's more, it will be a lot quicker to copy and paste info for instance domains, usernames or error messages in other words details which are sometimes hard to share with the other party over the phone. The live chat is also a quicker solution to contact your website hosting company's support team compared to using a ticketing system. Last, but not least, in case some problem requires a bit more time to be dealt with, you're able to do something else entirely while you wait for assistance on the live chat, so that you will not waste time - something that's not possible in case you are on the phone.
