If you’ve ever got any queries concerning your hosting package or you face a problem with your sites, you will need to contact the respective hosting provider’s tech support team. It may not matter how swiftly they’ll answer when you have a generic query, but an issue such as an unsuccessful web application update, for instance, may result in your site becoming broken or invisible on the web. And the longer you wait for the support team to help you out, the longer the website will be offline. If you offer goods or services online, any outage will influence your website damagingly and you can lose existing or potential customers. Lots of hosting providers, primarily resellers, handle support tickets and emails within twenty four hours, but in the electronic epoch this is much too long, since customers will scarcely ever come back to a site that’s not working properly over extended stretches of time.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed maximum reply time for any technical support ticket that you open or any e-mail that you send is only 1 hour, even in case you contact us during weekends and national holidays. Regardless of the essence of your question or problem, we’ll lend a hand right away and will give you the needed information to rectify any problem with your websites. The actual response time normally does not surpass fifteen-twenty minutes, which suggests that you can forget about waiting for hours on end to get a problem fixed or what is even worse than that – waiting one whole day only to receive a response that more information is required while nothing is solved. We’ll offer you assistance without delay merely because we are aware of how invaluable time can be in the dynamic Internet era. The 1-hour response guarantee applies to any technical or billing question that you might have associated with our shared hosting services.
One-Hour Response Guarantee in Semi-dedicated Hosting
As we realize how vital it is to obtain well-timed support, we guarantee that you’ll never have to wait around for more than an hour to obtain a reply to any trouble ticket that you submit via your semi-dedicated server CP. As a matter of fact, you’ll seldom need to wait for more than 20 to 30 minutes and this is valid for any question regardless of its nature – general, billing or technical. In addition, our tech and client support team is on duty 24x7, which means that even in case you send a ticket during holidays, you will always obtain a fast reply, which will contain the answer to an enquiry, the solution to an obstacle or the info needed to sort out an issue yourself – if there’s something that you need to do on your end. With us, you will never have to waste an entire day waiting for a reply like you would with plenty of other hosting providers.