Though this is not the most importantaspect for you to distinguish a reliable shared hosting supplier from a bad one or a reseller from a real supplier, the option to call and consult with a live person is an indicator that you aren't using the services of a one-person service provider and that you will be able to reach someone when you need help. The telephone support for website hosting services may range from basic to expert, therefore the problems that can be resolved through a call vary based on the supplier. Generally, these matters are more basic and feature billing or 1st level technical issues as more difficult issues often require a support ticket where both you and the system administrators can track what is going on with a specific issue. Still, the option to phone call your supplier can save you a lot of time and efforts for the numerous small things which will eventually appear at the time you manage your hosting account.
Phone Support in Shared Hosting
Since we have live telephone support 14 hours a day, you're able to contact us and speak with our customer support agents to get more info about the shared hosting services that we supply and ensure that our servers meet the system requirements for your websites prior to buying anything. For your benefit, we now have phone numbers on 3 different continents so that you'll be able to call the one nearer to you - in the USA, the UK or Australia. If you're already a customer, you'll be able to phone us about general and billing matters, and even about some technical issues. If the issue is strictly technical or it requires longer time to analyze, you will have to employ our ticketing system, which will enable both you and our technical support crew to track the information supplied by both sides.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server packages that we offer include real-time phone support for fourteen hours daily. If you're not sure which plan will be appropriate for your web sites, you want to learn more about a plan's features or you need any other kind of info about our solutions, you will be able to call any of the local numbers that we have in the United States, Great Britain and Australia and our customer support agents will help you. If you already have an account, you will be able to contact us about general and sales matters, although we're usually able to assist with a multitude of technical issues as well. For strictly technical difficulties you should employ our in-built ticketing system where the conversation between you and our technical support team will be in one place, which is the best option in case your trouble can take extra time to be solved or it has to be escalated to our system administrators.