Tech Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Support Ticket Response Guarantee

  • Each assistance request you send to us will be attended to within maximum 1 hour. If for any reason whatsoever your support ticket or email calls for additional assistance from a system administrator, we will without delay forward it and leave a note to notify you that your matter is being examined. If you order our Admin Services package, all of the services included there will be performed at a time that suits you.

  • Top quality support service
  • A First–Class Help Desk Service

  • Our technical support team will be at your disposal 24–7–365 should you require assistance working with our Web Control Panel or with any of the apps that we preinstall for you on the dedicated server. What is more if you require help with all the regular administration tasks on your server, you can have a look at the Admin Services package, which includes data backup space, OS updates every week, installation and problem troubleshooting services, server monitoring and rebooting procedures, etcetera.

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • We have equipped our Web Control Panel with a detailed knowledge base, which offers exhaustive explanations of its features and functions. Furthermore, we have shot in–depth video tutorials that will further reveal to you how to carry out a certain task or solve a typically encountered problem. All the instructional articles and the video tutorials are readily reachable from every section of the Web Control Panel via the Help and Videos buttons located in the upper right corner.