Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • You’ll find nearly all the answers to your questions in the easy–to–navigate Help section built into your Web Control Panel. It offers an enormous knowledge base with commonly asked questions and in–depth instructional articles prepared by our accomplished tech support staff.

  • Top quality support service

  • Instructional Video Clips

  • We have prepared a collection of step–by–step video tutorials that detailedly demonstrate how to rectify a typical problem connected to your shared hosting services account. You’ll find the educational video clips in the Help section.

  • Intuitive help center

  • A Sixty–Minute Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24x7 client support service with a 1–hour support ticket response guarantee. Our team of experienced technical support engineers will be at your disposal to reply to all the enquiries that you may have. During non–peak times, an answer will be provided within just twenty minutes.